The Neurodivergent Cogitators & Creators
Deposit, Cancellation & Fibre Return Policy
ADHCrafts offers bespoke, small-batch fibre processing and hand spinning services. Each project is planned around the customer’s own fibre, the condition of that fibre, the requested outcome, and the time needed to assess, sort, prepare and process it.
Because this is a personalised service using customer-owned fibre, bookings, deposits, cancellations and fibre returns are handled differently from standard ready-made product orders.
Please read this policy before confirming your booking.
1. Enquiries Are Not Confirmed Bookings
Submitting an enquiry does not automatically create a confirmed booking.
Before a booking is accepted, ADHCrafts may need to review your enquiry, request photographs, discuss your fibre, recommend a sample, provide a quote, or agree a suitable processing route.
Please do not post or drop off fibre until your booking has been confirmed and you have been given an agreed start date or delivery window.
2. Deposit Required to Secure Your Booking
A 25% deposit is required to secure your booking.
Your booking is not confirmed until:
- your project has been accepted by ADHCrafts
- the quote or agreed next step has been confirmed
- the 25% deposit has been paid
- a start date or delivery window has been agreed
Work will not begin until the deposit has been received.
The deposit helps cover the time involved in reviewing the project, reserving space in the processing schedule, preparing for the booking, and beginning the bespoke service.
3. Why the Deposit Is Needed
Fibre processing is time-intensive and hands-on.
Even before spinning begins, the work may include:
- reviewing project details
- assessing fibre condition
- sorting and skirting
- removing unsuitable sections
- checking staple length and strength
- separating fibre by quality or intended use
- washing
- drying
- picking
- carding
- preparing batts, rolags or fibre samples
- planning the best route for the fibre
This can take several hours, especially with small-batch, rare breed, sentimental or heavily varied fibre.
The deposit helps protect the time and workspace reserved for your project, as well as the early preparation work needed once processing begins.
4. Remaining Balance and Completed Project Return
The remaining balance is due once the agreed work has been completed.
For completed projects, standard return postage or courier costs will usually be included as part of the agreed project cost, unless something different has been agreed in writing.
Finished fibre, yarn, samples or remaining fibre will not be posted until the final balance has been paid.
Collection or local drop-off may be arranged where appropriate.
5. Cancellations Before Processing Begins
If you need to cancel or rearrange your booking before processing begins, please contact ADHCrafts as soon as possible.
Where possible, bookings may be rearranged if enough notice is given.
If the booking is cancelled before processing begins, the 25% deposit is normally non-refundable because the booking has been reserved, the project has been reviewed, and time has already been allocated.
If your fibre has already been received but no processing has begun, the fibre can be returned to you. Return postage or courier costs for cancelled orders are the customer’s responsibility.
Customers may either pay ADHCrafts for return postage or provide a suitable digital postage label for ADHCrafts to print and use.
6. Cancellations After Processing Has Begun
Once processing has begun, the project has moved into a bespoke and personalised stage.
Processing may include assessment, skirting, sorting, washing, drying, picking, carding, blending, fibre preparation, sampling, spinning or other agreed work.
At this stage, fibre may no longer be in its original condition. It may have been washed, separated, blended, carded, spun or otherwise changed as part of the agreed service.
If you cancel after processing has begun:
- the 25% deposit remains non-refundable
- any work already completed may still be chargeable
- return postage for cancelled orders is the customer’s responsibility
- unworked fibre can be returned where practical
- fibre already washed, processed, carded, blended, sampled or spun may not be returnable in its original form
- additional charges may apply if the work completed exceeds the deposit already paid
This is because bespoke fibre processing uses time, labour, water, energy, equipment, drying space and workspace planning. Once fibre has entered the processing stages, ADHCrafts cannot always undo the work or return the fibre in the same state it arrived.
7. Cancellations Within 14 Days of Processing Starting
If you cancel within 14 days of the agreed processing start date, ADHCrafts will stop work as soon as reasonably possible.
In this situation:
- the 25% deposit remains non-refundable
- unworked fibre will be returned to you where practical
- any fibre already worked on will be assessed to decide whether it can reasonably be returned
- return postage, courier costs or a suitable digital postage label must be provided by the customer before fibre is returned
Where only a small amount of work has begun, ADHCrafts will aim to return as much of your fibre as reasonably possible.
8. Cancellations More Than 14 Days After Processing Has Started
If you cancel more than 14 days after processing has started, any unworked fibre can be returned to you at your cost where practical.
Fibre that has already gone through washing, sorting, carding, blending, sampling, spinning or another processing stage may not be returned in its original form.
Depending on the stage reached, processed fibre may be retained, completed, disposed of, or treated as part of the cancelled bespoke work.
The 25% deposit remains non-refundable.
Additional charges may apply if the amount of completed work exceeds the deposit already paid.
9. Return Postage for Cancelled Orders
For completed projects, standard return postage is usually included as part of the agreed project cost.
For cancelled orders, return postage is the customer’s responsibility.
If fibre is to be returned following cancellation, customers may either:
- pay ADHCrafts the agreed return postage or courier cost, or
- provide a suitable digital postage label for ADHCrafts to print and use
Fibre will not be posted back until return postage arrangements have been confirmed.
10. Fibre That Cannot Be Safely Processed
ADHCrafts reserves the right to refuse, pause or stop processing if fibre is found to be unsafe, unsuitable, or significantly different from the information provided at enquiry stage.
This may include fibre that is:
- damp or mouldy
- actively moth-infested
- heavily contaminated
- badly felted
- full of sharp debris
- contaminated with unknown substances
- too weak to process safely
- unsafe to store near other fibre
If processing is stopped because the fibre is unsafe or unsuitable, ADHCrafts will discuss the options with you.
Depending on the condition of the fibre, it may be returned at your cost, safely disposed of, or partially processed only where appropriate.
11. Customer Responsibilities
Customers are responsible for:
- providing accurate information about the fibre
- mentioning any known issues such as damp, mould, moth risk, heavy dirt, matting or contamination
- sending clear photographs if requested
- waiting for booking confirmation before sending fibre
- sending or dropping off fibre only within the agreed window
- making sure fibre is dry before sending
- labelling fibre clearly by animal, breed or batch where possible
- paying the required deposit before work begins
- paying the final balance before completed work is returned
- covering return postage if an order is cancelled
Please do not send damp, mouldy or actively moth-infested fibre.
12. ADHCrafts Responsibilities
ADHCrafts is responsible for:
- reviewing enquiries before confirming bookings
- giving honest guidance about likely suitability and realistic outcomes
- explaining when a sample may reduce risk
- confirming the quote, deposit and next steps before work begins
- handling accepted fibre with care
- communicating if the fibre behaves differently than expected during processing
- stopping work where fibre is unsafe, unsuitable or significantly different from what was described
- returning unworked fibre where appropriate and once cancelled-order return postage has been arranged
ADHCrafts will always aim to choose the best practical use for the fibre you have, but final results depend on the condition and behaviour of the fibre.
13. Bespoke and Personalised Nature of the Service
Fibre processing is a bespoke service.
Each project is planned around your fibre, your animal or flock, your requested outcome, and the suitability of the fibre for that outcome.
Because the work is personalised and cannot usually be resold to another customer, deposits and cancellation terms are stricter than they would be for standard ready-made items.
The policy is designed to protect both the customer’s fibre and the time ADHCrafts spends assessing, sorting, preparing and processing each individual project.
14. Questions Before Booking
If you are unsure whether your fibre is suitable, whether you are ready to book, or what cancellation terms may apply, please ask before paying your deposit.